Organizations prosper when they learn to shift from mere “Customer Satisfaction” to Customer DELIGHT! Amethyst Associates offers a method of process improvement that is customer focused, developing the organization’s capability to make every work process one that delights the customer, whether internal or external.
Our approach is a simple, practical set of tools and methods that makes it easy to integrate continuous improvement into the fabric of the organization – every single department, every single day by every employee. We don’t use Black Belts and rigorous statistical methods, but rather an inspiring, data-oriented method that is easy to learn and produces fast results.
Rapid Cycle Process Improvement.
