Your Customer's Loyalty Creates Your Business Future
Successful organizations are built through customer loyalty. Large and small companies around the world bring in Amethyst Associates for training to create wow! customer loyalty and for process redesign training. Every training program is customized to meet specific business needs as well as provide ways for employees to develop innovative solutions. Manufacturers have saved thousands, medical facilities have increased patient satisfaction, and teams are working together to save time and money. Amethyst Associates clients are making their organizations more successful and profitable.
See What Clients Have Achieved
3COM
3COM chose our process improvement training Zoom (accelerated process redesign) for their manufacturing organization. They trained both line employees and managers to minimize waste and maximize customer satisfaction in a lively interactive environment. In addition, they used Facilitation Skills training to enhance their ability to guide effective change.
Agilent
Agilent brought together a large, intact team using Process Improvement training and Team Building in one highly successful seminar (Zoom). Participants learned how to build innovative solutions to process problems, and learned how to work as a cohesive team.
Alaska Airlines/Horizon Airlines
Alaska Airlines has established a corporate wide initiative for operational improvement with Zoom as a key component. Zoom has been utilized in every area of the corporation from Reservations and Food and Beverage to Financial and Maintenance operations. Zoom has served as a Process Improvement “Boot Camp” for a large number of employees, some of whom are later trained in Lean techniques. In addition, Alaska and Horizon have adopted the Team Coaching training from Amethyst Associates as their training for internal team facilitators.
Becton Dickinson
Becton Dickinson, a manufacturer of medical instruments, used JumpStart training to give their managers, supervisors and line workers the basics of how to minimize waste and think “out of the box.”
Children's Home Society of Washington
This non-profit organization used Zoom, accelerated process redesign training to streamline their processes and give more power to their mission. They found that Zoom provided them with the technical skills they needed to minimize waste, save money and keep the heart of their organization.
City of Redmond
Dept. of Planning
The Department of Planning at the City of Redmond has been very successful in using Zoom to redesign their approval process for Civil plans and other major components of the plan approval process. The success of their improvement of Civil plans surpassed all expectations and has made them a model for plan approval among cities in the state of Washington.
City of Richmond, VA
Office of the CFO
Department of Public Utilities
Recently, Zoom was selected to enhance the process improvement skills for the financial managers of the City of Richmond. The City is currently on an enterprise wide effort to stream line financial processes.
Zoom was also selected as the training of choice for the Department of Public Utilities who also has a strong initiative for department wide improvement.
City of Seattle
Several departments of the City of Seattle have received Zoom process improvement training, Facilitation Skills training and Making Powerful Offers training. The process improvement training was the basis for many very large redesign projects. Making Powerful Offers training helped employees get their ideas accepted at higher levels.
Digital Systems International
Based on techniques learned in the Zoom training, one team implemented changes that cut the process cycle time by 50% and had a great time doing it.
Hewlett-Packard
Amethyst Associates is the Global Manager and provider of process improvement training. Employees from all segments of the company, including many foreign sites have used training to develop innovative business solutions that enhance Hewlett Packard's ability to serve their customers at the highest level. Zoom accelerated process redesign program consistently makes the 'best training list' at Hewlett Packard because of the interactive nature of the training.
Hewlett Packard managers and change agents learned the theories of change leadership and how to implement them through Sponsorship skills training.
At the Vancouver facility, Hewlett Packard chose Mastering Change training as a key vehicle to smooth the transition into their workforce. They learned Bridge's transition cycle in an interactive workshop designed specifically for the changes at Hewlett Packard.
Intercity Transit
Intercity Transit used process improvement training (Zoom), accelerated process redesign) to train employees from managers to bus drivers and had great success applying the tools and methods. Many employees received Facilitation Skills training to help teams apply the process improvement skills.
Orbit Irrigation
Orbit chose Zoom accelerated process redesign training and JumpStart training for their executive team. In addition to skills to minimize waste and maximize customer satisfaction, executive sponsors learned the basics of process improvement and how to support it effectively.
Pierce Transit
Pierce Transit employees achieved significant business results following process improvement training. They've dramatically improved processes ranging from mechanical work to Human Resources.
Ryan Instruments
Ryan Instruments employees used Zoom accelerated process redesign training to help focus on building a team-based environment. Training participants created a more effective team with fewer conflicts after team members visualized the importance of each team member and each task involved in overall processes.
Univar
Univar chose JumpStart training to train their managers to challenge old assumptions as part of a large re-engineering project.
University of Washington Medical Center
UWMC professionals, nurses and doctors saved hundreds of thousands of dollars, dramatically improve patient care and delight their customers using process improvement skills.
Wizards of the Coast
This highly creative game software development group used process improvement training to get rid of extra work that hindered their creativity. They also trained a large group of employees in Facilitation Skills training to help guide teams to success.
See how customized customer loyalty and process improvement training will make a difference in your organization.
